FAQ

The quickest and easiest is to contact us through WhatsApp (+41767791147 – Lucia). Please write us your name, when do you need a cake and for how many people should the cake be. In the ideal case, send us also a picture of the cake you are looking for.

Please let us also know if there are some dietary restrictions and if you need a delivery.

We will later ask about the flavor (of the cake, of the cream and any additional ingredients you would want). If there any other details important to you, please don’t hesitate to write them.

All our cakes are available-for pre-order only. We are not a retail store currently and do not have any spare or extra desserts for spontaneous pick-ups. Please try to pre-plan your occasion to avoid disappointment.

Cakes are typically priced by the number of SERVINGS they feed + the LABOR for the design. The more detail or time required in labor cost, the more it’ll cost.  (Sometimes “simple” isn’t so simple, and “elaborate” is easier than you think).

Placing your order as soon as possible is suggested to ensure your desired date is available. We can only fulfill a limited number of orders each week and we book on a first-come, first-serve basis. Popular dates are often booked  4 to 6 weeks in advance. Please note, most custom designs take days of planning. For orders with less than 2 weeks’ notice, design options, sizes, and flavors may be limited

Placing your order as soon as possible is suggested to ensure your desired date is available. We can only fulfill a limited number of orders each week and we book on a first-come, first-serve basis. Popular dates are often booked  4 to 6 weeks in advance. Please note, most custom designs take days of planning. For orders with less than 2 weeks’ notice, design options, sizes, and flavors may be limited.

We usually request a ‎7-day notice for the custom-made cakes. Since we make everything to order, it is always best for us to be able to plan our production schedule with your order in mind.

For custom orders with handmade fondant figurines, special toppers and edible prints, please give us at least 10-days to ensure all specialty products arrive to us in time to fulfill your order or have enough time to be produced.

For other desserts such as cheesecakes or tartelettes, we require at least 3-days notice.

We will always try to accommodate last-minute orders whenever we can; if you have a cake or cupcake emergency and need an urgent order please WhatsApp us at 0767791147 and we’ll do our very best to help.

We do not guarantee availability until an order has been confirmed.

No! Those photographs are merely examples of work we’ve done in the past. Please feel free to send over any inspirational designs you may find through other sites.

Yes! We can accommodate edible images on cakes however we require at least 1 week’s notice for the order because we do not print the edible sheets in-house.  In order to guarantee your print, we need at least one week to process and allow for shipping. 

Yes. Our cakes are naturally very low in sugar and some of our fillings are on default with no added sugar.

We absolutely do! The most popular vegan product on our menu is Vegan Blueberry Muffin.

Of course, we do! Our gluten-free portfolio is growing and our black velvet naturally gluten-free cake is a hit also among people without any dietary restrictions. We also offer all the cheesecake flavors in gluten-free version.

Specific ingredients can be excluded from a cake, and care is taken to avoid contamination, but there is always a risk of trace amounts, and as such our cakes are not suitable for people with severe allergies. It is the buyer’s responsibility to ensure that the cake is suitable for those who will consume it.

We offer many delicious recipes that fit into dietary restrictions and are very sanitary in our production; however, are not a 100% allergen-free kitchen. We operate in a facility that works with all of these allergens. Please inquire.

Yes! Fondant figurines have to be ordered at least 10 days ahead, lasered toppers at least 24 hours before the event.

Delivery is available and reasonably priced according to location. We deliver to Kanton Zug, Zürich, Aargau, Luzern and Schwyz. Please book the delivery with your cake. We cannot guarantee the availability of the requested delivery slot for deliveries ordered at later dates.

We accept cash, Twint and credit cards. You can also choose to pay by bank transfer (please let us know in advance).

We bake the old-fashioned way, without the use of preservatives or stabilizers and we always recommend eating them within the first 48-72 hours to enjoy them at their best. Depending on your needs you may want to get your cakes a day before you plan to serve them, and that is fine too, just store them in their boxes in the fridge.

We will give you more information about freshness and correct storing depending on the type of the cake you order.

We bake the old-fashioned way, without the use of preservatives or stabilizers and we always recommend eating them within the first 48-72 hours to enjoy them at their best. Depending on your needs you may want to get your cakes a day before you plan to serve them, and that is fine too, just store them in their boxes in the fridge.

We will give you more information about freshness and correct storing depending on the type of the cake you order.

The most popular flavors are:

  • Vanilla cake with reduced sugar vanilla buttercream and raspberries
  • Vanilla cake with mascarpone – white chocolate cream (no added sugar), lemon curd and raspberries
  • Moist chocolate cake with reduced sugar chocolate buttercream and raspberries
  • Fluffy chocolate cake with reduced sugar chocolate buttercream and caramel layers

 

Yes. A nice alternative is either mascarpone–white chocolate filling or mascarpone and cream filling combined with fresh fruits. We also do mousse-filled cakes.

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